Policy for Management of Personal Information
Commitment to privacy
Lifeology Pty Ltd respects your personal details and your rights to privacy. This document describes the policy of Lifeology Pty Ltd for the management of their clients’ information. This Policy Statement outlines how we gather personal information and how we maintain, use and protect that information.
The psychological service provided is bound by the legal requirements of the National Privacy Principles from the Privacy Amendment (Private Sector) Act 2000.
Client files are held in secure filing facilities which are accessible only to authorised employees. The information on each file includes personal information such as name, address, contact phone numbers, and other information which is relevant to the psychological or other service(s) being provided.
Purpose of holding information
The information is gathered as part of the assessment, diagnosis and treatment of the client’s
condition or other service and is seen only by the relevant employee. The information is retained in order to document what happens during sessions and enables the psychologist or relevant employee to provide a relevant and informed psychological or other service.
Requests for access to client information
At any stage clients may request to see the information about them kept on file. The psychologist or employee may discuss the contents with them and/or provide them with a copy. All requests by clients for access to information held about them should be lodged with Lifeology Pty Ltd at [email protected].
These requests will be responded to within 7 days and an appointment will be made if necessary, for clarification purposes.
If you have a concern about the management of your personal information, please inform Lifeology Pty Ltd on +61 419 718 719. Upon request you can obtain a copy of the National Privacy Principles, which describe your rights and how your information should be handled. Ultimately, if you wish to lodge a formal complaint about the use of, or access to, your personal information, you may do so with the Office of the Federal Privacy Commissioner on 1300 363 992, or GPO Box 5218, Sydney, NSW 1042.